Frequently Asked Questions

Click on each title below to view more information.

Booking Process

When making a booking on our website the process is as follows:

1) You click the BOOK NOW / CHECK AVAILABILITY button – this takes you to our booking page hosted by www.bookit.com.

2) Once you have booked a holiday house through this page – it sends us a link to confirm or decline the booking depending on availability. If accepted your credit card will be charged the full amount.

If you are booking within a short time frame (particularly within 24 hours of intended arrival) we strongly recommend you contact us directly on (03) 249 9018(03) 249 9018 to check on the validity of your booking before proceeding on your journey.

What you need to bring

All houses are fully furnished and have well equipped kitchens – for a full list of equipment please see house info.

Duvets and pillows are provided for the beds as well as blankets.

Tea towels, dish cloths, bath mats, hand towels are provided for you – which is included in the price.

If you do require sheets / bath towels / pillowcases this is an extra $10 per person -this is a one off fee. We hire this linen from a commercial laundry in Invercargill.

Cleaning products & cloths, dish washing liquid, dishwasher powder, laundry powder and hand soap is supplied. A couple of toilet rolls are supplied for you but if staying more than a couple of nights you will need to buy more for your stay.

Firewood is supplied for those houses with a fireplace.

We do also provide tea / coffee / sugar so you can have a cuppa on your arrival.

You will need your own food – any food that is in the cupboards – belongs to the house owners so if you do use for an emergency please replace – this is much appreciated.

Barbeques

Most houses have barbeques supplied – they come with a gas bottle. Please leave a note before you depart the house if you have either emptied the gas bottle or you think it is very low. We do ask you to clean the barbeques on your departure – this can be done with newspaper – much easier to do when the barbeque is still hot rather than in the morning! Unless you are having a morning fry up of course!

Cleaning

We do ask you to leave the house clean and tidy when you depart.

– Strip all beds – if you have used our linen.

– Do all dishes or pop in dishwasher and empty if time.

– vacuum clean the house

– clean bathrooms with cleaning equipment supplied.

We don’t expect you to spend hours cleaning but we really appreciate if you can leave it clean and tidy – thank you!

Minimum number of nights

We have a minimum night stay of 2 nights.

However during the off season we do allow one night stays. The fee for a one night stay is $50 on top of the house fee.

Pets

Most houses do not allow pets in the house – some are fine with animals being in a garage or outside – please enquire.

Internet / Phone

Sorry no houses have internet or phone access – there are many internet cafes in town and the local library has free wi-fi.

There is good cellphone coverage in the township of Te Anau. As soon as you head north to Milford Sound – you will lose coverage just 10kms from town. There is no cell phone coverage in Milford Sound.

Arrival and Departure times

Check in is at 2pm and check out is 10am.

If you require a late check out – please contact us during your stay and we will see if it can be possible – it totally depends on how busy we are!

If you are wanting to check in earlier – again contact us and we can see if it has been cleaned and is ready for you.

All houses have key boxes which requires a code that is given to you once full payment has been made. So you can check in when it suits you after 2pm.

Damage

If any damage is made to the house or their contents the guest is required to pay. Please let us know if this does happen so we can replace the damaged goods.

For broken plates / cups / glasses / bowls it is appreciated if you leave some money for these to be replaced.

For any major accidental or malicious damage please contact us as soon as possible – in some circumstances the house owners can get insurance for certain types of damage.

Making a Booking

This can be done online through our website – you can book and pay all at once – very easy!

Or you may like to give us a ring and chat to us about your options and we can book it all over the phone.

Payment

When you book a house with Te Anau Holiday Houses we require a $100 bank deposit or credit card details to confirm your booking. This can be made by direct credit / cheque / cash.

Two weeks before you arrive we ask for the full payment to be made – this can either be done by us charging your credit card (4 – 4.5% fee) or by you making a bank deposit at any Bank of New Zealand. You can also send us a cheque.

If booking and staying within 2 weeks then we ask for the full amount to be paid when you book.

Once payment has been made we will then send you key and address details for your chosen house.

Cancellation Policy

Cancellation within 31 days of arrival date: 20% forfeit of the total booking price.
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price.
100% cancellation fee’s are only charged if we are unable to sell on your
cancelled booking, also for any unexpected cancellations please contact me.

All cancellations will incur a $50 fee.

All bookings are subject to cancellation due to unforeseen circumstances including the sale of the property, long-term letting or other events outside Te Anau Holiday Houses control. We do currently have a couple of houses that are on the market so we will let you know when you book.

If your booking is cancelled we will endeavour to book you into an equivalent home, however Te Anau Holiday Houses takes no responsibility if this is not possible. Any existing deposit may be either put towards a new booking or refunded in full.

Faulty goods in the house

This can happen! We will endeavour to repair/replace any faulty item as soon as we can. Events beyond our control, such as poor weather, power cuts or unforeseen electronic breakdowns, do not give the tenant the automatic entitlement to a discount, unless such event has prevented the tenant from being able to safely occupy the property altogether and we are unable to relocate the guest to another houses of the same standard.